The Definitive Guide to Outsourcing Customer Service

Choosing the best partner for your business needs

Excerpt:

Choosing the right outsourcing partner can be a challenge. Getting it right the first time will allow you to make a smooth transition and keep you from having service interruptions. In this guide we will outline important areas to keep in mind as you begin your search.

Much like dating, it is important to start by knowing who you are and what you are looking for before you start getting out there.

Gather data, interview your current staff, and write down your expectations. Collecting this information ahead of time is a bit like setting up a dating profile. It is a useful exercise in understanding your needs and will help potential partners identify whether they are a good fit.

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I wrote, designed, and published this e-book for Tyme Global as a content marketing tool to drive traffic. 
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