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Even as recently as a decade ago, the idea of a tool powered by artificial intelligence that was poised to become an omnipresent part of our daily lives sounded like something out of science fiction. As of 2023, it has officially become science fact.
If you’ve been following the news recently, you’ve no doubt heard about ChatGPT – likely over and over again. But what it is, exactly? How does it have the potential to disrupt virtually every industry you can think of, with customer service being potentially at the top of that list? The answers to those questions require you to keep a few key things in mind.
The Power of AI: Breaking Things Down
Originally launched in late 2022, ChatGPT is perhaps the most widely discussed example of an AI-powered chatbot in existence right now.
Created by OpenAI ChatGPT is essentially a “virtual bot” that is powered by machine learning, natural language processing, and other subsets of artificial intelligence. Not only can it accurately answer the majority of the questions you may pose to it, but it can also assist with basic tasks like writing essays and even creating computer code from scratch.
The results have been so effective that students are already using ChatGPT to do their homework for them. It’s also been used to create everything from fiction essays and short stories to AI generated art.
On the one hand, ChatGPT by its nature is proof positive that artificial intelligence does what we’ve always been told it will one day be able to do. Not only can it automate a lot of those tasks that used to require human interaction, but it can do so with results that are just as good – if not better, in some situations – as humans themselves can accomplish.
We have still only tapped into a fraction of the full potential that a tool like ChatGPT has to offer.
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